Features > Key Features
Avilla Innovations – Smart Customer Engagement & Sales Assistant
Break free from limitations with Avilla Innovations – your smart assistant for customer engagement and sales. Design and guide every part of the conversation, from the first hello to the final action.
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From solo entrepreneurs to large enterprises, we have the right tool to help your business grow faster.
Avilla Innovations – Smart Customer Engagement & Sales Assistant
Break free from limitations with Avilla Innovations – your smart assistant for customer engagement and sales. Design and guide every part of the conversation, from the first hello to the final action.
Craft your bot your way – just drag, drop, and go!
Skip the code. Build powerful bots with our no-code builder.
Bored of the basics? So are we. Ready-to-use chat flow templates designed to engage and impress.
All Channels. One Inbox. Endless Possibilities.
Avilla Innovations is incredibly versatile, with a presence across multiple platforms, working around the clock to keep your customers satisfied. It engages clients in conversations just like a real person. Plus, you get customizable widgets to seamlessly redirect customers to your website or any page you choose.
Conversational Landing Page
Turn every visit into a conversation. Let your bot greet visitors, collect leads, and run surveys with ease.
Facebook Messenger Bot
Connect with users where they feel comfortable. Facebook Messenger integration helps you chat, convert, and support with ease.
WhatsApp Bot
Engage customers where it matters most. Automate support and resolve queries instantly via WhatsApp.
Telegram Bot
There’s always room for more! Enable smooth customer conversations on Telegram with our smart bot solution.
Website Bot
Day or night, our bot is always on duty – ready to answer, assist, and impress your website visitors.
Unified Chat Inbox and Live Chat
Streamline support with our advanced Live Chat. Manage chats, resolve queries, and track interactions—all from one central platform.
Omnichannel Support
Stay connected with your customers 24/7 on WhatsApp, Facebook, your website, and more. Every channel is covered.
Make Chats Fun
Delight users with GIFs, emojis, and images for a truly engaging experience.
Saved Replies
Quick replies without the repetition. Access a library of pre-set responses to boost efficiency.
Human-Bot Handover
Switch between bot and human like a pro! Whether it’s time for the agent or the bot to step in, you’re always in control.
Unified Chat Inbox
Manage all customer and visitor inquiries from one intuitive dashboard.
AI-Powered Voice & Agent Automation
Streamline operations with intelligent voice and AI agents. Build, deploy, and scale automated workflows across channels—all from a unified ecosystem.
Know Your Visitors Better
Capture visitor details in real-time and grow your customer base with rich, actionable data.
Smart Team Scheduling
Set time slots for your team so chats reach the right people at the right time. Simple, smooth, and efficient.
User Insights
Access detailed visitor information and build unified user profiles. Gain deeper insights to run smarter marketing campaigns effortlessly.
Role-Based Access
Streamline operations by assigning defined roles and permissions to the right team members.
Conversation History
No more searching CTRL+H! Instant access to past chats for better context and responses.
Assign Notes & Chat Tags
Tag conversations easily for better tracking and organization. Add notes to capture key details – like sticky notes, but smarter.
Ratings
Collect customer satisfaction scores at the end of each chat to understand how your team is performing.
Visitor Status
See who’s active, idle, or offline at a glance and engage at the perfect moment.
Chat Routing
Automatically assign incoming conversations to the right available agents for faster, more efficient support.
Intelligent Filters
Manage your conversations effortlessly with built-in and custom filters. Organize chats for quick access and efficient handling.
