Privacy Policy

This Privacy Policy describes how Avilla Innovations LLC (“Avilla”, “we”, “us”, “our”) collects, uses, stores, shares, and protects information in connection with the Avilla Innovation AI Platform (the “Platform”).

The Platform allows Users to build and deploy Automated Entities, which include both deterministic Chatbots and autonomous AI Agents. This policy applies to Users (the platform subscribers) and Respondents (individuals who interact with the Chatbots or AI Agents).

We reserve the right to amend this Privacy Policy at our sole discretion.

Material Changes & Notice: For significant updates — including changes to data training practices or pricing models — we will provide at least thirty (30) days’ notice via email or a prominent notification on the Platform dashboard.

Binding Acceptance: Your continued use of the Platform following the 30-day notice period constitutes binding legal acceptance of the revised policy. If you do not agree to the changes, you must discontinue use and cancel your account through the dashboard before the new policy takes effect.

Machine Learning Improvement: To provide and improve our generative AI features and autonomous Agent capabilities, Avilla Innovations LLC utilizes de-identified and aggregated interaction data.

License to Data: By using the Platform, Users grant Avilla Innovations LLC a perpetual, irrevocable, royalty-free license to use de-identified prompt and response metadata solely for the purpose of training, tuning, and improving our underlying machine learning models and Agent logic.

Transparency Disclosure: Per California AB 2013, we maintain a high-level summary of the datasets used for our model training, which is available upon written request to our privacy team.

We collect the following categories of Personal Information:

Identifiers: Name, email, and IP address.

Customer Records: Billing address and financial payment information.

Network Activity: Interactions with the Platform’s AI Agents and Chatbots.

Inferences: Derived data regarding user preferences based on Agent interactions.

Client Responsibility: Avilla Innovations LLC acts as a “Data Processor.” Clients are the “Data Controllers” and are solely responsible for the behavior, logic, and data collection of the AI Agents they deploy.

Mandatory Disclosure (SB 243): If a Client deploys an AI Agent or Chatbot that a reasonable person could mistake for a human, the Client must provide a clear and conspicuous notice at the start of the interaction stating: “You are interacting with an AI Agent, not a human.”

Safety Protocols: Clients are responsible for ensuring their AI Agents do not solicit sensitive health, financial, or minor-related data without the necessary legal Human-in-the-Loop (HITL) verifications.

Retention: We retain information for active accounts as long as necessary to provide the services.

Streamlined Cancellation (AB 2863): Users may cancel their subscription at any time via the “Account Settings” section of the dashboard.

Upon cancellation, personal identifiers are purged from our active systems within 30 days.

You have the right to request access to, correction of, or deletion of your personal information.

To exercise these rights, please contact us at support@avillainnovations.com.

For questions regarding this Privacy Policy, please contact us:

📧 Email: support@avillainnovations.com

📮 Mailing Address: PO Box 11171, Whittier, CA 90603